Maturity Model level 1: Responsive
Handle emergencies and mandates and keep the lights on while publishing a state government technology strategic plan and an annual accomplishments report.
Government technology organizations face the challenge of balancing long-term strategy with the demands of daily operations and unplanned crises. The Strategic Plan Maturity Model outlines a five-tier progression from Responsive to Optimized that helps agencies evolve from reactive management to strategic excellence.
As entities mature, they move from basic operational stability toward publishing multi-year strategic plans, governing annual roadmaps, tracking performance using Objectives and Key Results (OKRs), and delivering transparent, data-driven results. Each stage reflects stronger planning, clearer governance, and increased agility in the face of mandates, emergencies, and changing priorities.
Maturity Model level 2: Defined
Publish multi-year strategic plan with annual roadmaps and report annual achievements while keeping the lights on and handling emergencies and mandates.
Maturity Model level 3: Measured
Publish multi-year strategic plan with annual roadmaps, track Objectives and Key Results (OKRs) on a quarterly dashboard, report annual achievements while keeping the lights on and handling emergencies and mandates.
Maturity Model level 4: Managed
Publish multi-year strategic plan, track progress on a quarterly dashboard and use OKRs to develop them, govern, and manage annual roadmaps and report annual achievements while keeping the lights on and handling emergencies and mandates.
Maturity Model level 5: Optimized
Publish multi-year strategic plan, track progress on a quarterly dashboard and user OKRs to develop them, govern, and manage annual roadmaps while dynamically responding to emergencies and mandates and reporting annual achievements while keeping the lights on.