Goal 1
Advance an inclusive digital experience for all to be people-centric,
accessible, and responsible.
Outcome: People-Centric
A positive people-focused digital experience.
Strategies:
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Engage with Californians to continuously improve state services, including historically disadvantaged and underserved communities.
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Leverage data to identify new digital service opportunities and
improve digital service experiences.
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Establish a continuous improvement mindset and leverage proven
process improvement methodologies.
Outcome: Accessible
Accessibility and inclusion across all digital channels.
Strategies:
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Enable Californians to have access to the technology and digital
skills they need to participate fully in today’s society.
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Ensure vulnerable and marginalized communities are being served equitably.
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Embed equity in all digital services including the use of human-centered design, plain language, and accessibility standards.
Outcome: Responsive
Digital services meet Californians where they are.
Strategies:
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Simplify and streamline the way Californians request and receive
government services.
- Increase the adoption of digital services.
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Design services to meet today’s and tomorrow’s needs.
We’re currently developing software with 100% human-centered design
and the business loves it. They appreciate us learning their business
and outlining the ways they can benefit from technology.
